In this episode, we explore the use cases for implementing generative AI, the competitive advantage for companies adopting AI solutions, and how many businesses are actually incorporating generative AI into their operations.

About the Episode:

In this episode, we sit down with Kevin, Founder and CEO of ManoByte, to discuss the transformative potential of generative AI for businesses. We explore real-world use cases of generative AI in enhancing operations, marketing, and customer engagement, and we unpack just how much of a competitive edge early adopters are gaining in today’s rapidly evolving market. Kevin also provides insights into the typical timeframe for generative AI projects and sheds light on the current adoption trends, giving listeners a clear picture of where businesses stand in their AI journeys. Whether you’re just starting with AI or looking to refine your strategy, this episode is packed with actionable insights.

About the Guest:

As the Founder and CEO of ManoByte, Kevin Dean has over two decades of experience in business process automation, CRM, and intelligent automation, driving significant growth for enterprises. Holding a degree in Data Science and Analytics, Kevin’s data-driven approach has optimized sales, marketing, and customer service processes, making ManoByte a trusted partner for enhancing customer experiences. Kevin is a renowned keynote speaker on automation and digital transformation. He also actively engages in ocean conservation and enjoys surfing, boating, and scuba diving in Tampa, Florida.

Website: Business Process Automation Specialist

Linkedin Profile: https://www.linkedin.com/in/kjdean/

Timestamps:

00:01:18 – Episode Commences
00:05:11 – AI Applications in Business Transformation
00:08:44 – Discussing AI’s Impact on Business and Work
00:13:47 – Generative AI in Customer Service Benefits
00:16:17 – AI’s Impact on Workforce and Employee Roles
00:20:20 – Generative AI’s Role in Solving Business Problems
00:23:14 – Generative AI in Customer Service and Operations
00:26:13 – Generative AI Efficiency and Implementation Discussion
00:33:39 – General AI Adoption in Businesses Discussion
00:36:15 – AI Integration in Hubspot and Other Platforms
00:40:04 – Exploring General AI’s Potential in Business
00:43:40 – Gen. AI Integrations, Solutions, and Security Challenges
00:47:38 – Addressing AI Adoption Risks and Governance
01:02:53 – Episode Concludes